Working Hours
- Monday – Friday (excluding holidays)
Warehouse Address
1208 Brighton Pt, Atlanta, GA, 30328, United States
Enjoy flat-rate shipping—order as many items as you like with no extra per-item fees!
Shipping Rates
- Within the U.S.: $4.99
- International: $12.99
Shipping & Delivery Time
Total Delivery Time = Production Time + Shipping Time
- Production Time: 1 – 3 business days (varies by product complexity)
- Shipping Time:
- Within the U.S.: 5 – 7 business days
- International: 10 – 15 business days
Late Delivery
While we strive to ship all orders on time, unexpected delays may occur due to:
- Incorrect or incomplete address details (e.g., missing apartment number, building, or floor)
- Severe weather conditions
- International customs clearance issues
If your order is delayed beyond the expected timeframe, please contact us at [email protected], and we will work to resolve the issue within 1 – 3 business days.
Order Tracking
Once your order is shipped, you will receive an email with a tracking number to monitor your delivery status.
For any questions about our shipping policy, feel free to reach out to us at [email protected].
Handcrafted Wood Furniture & Decor
Pieces in our Wood Furniture collection are made to order, so they follow their own timeline instead of the usual processing time above.
- Cutting and carving: 7-10 days
- Photo approval: we email photos of your actual piece; finishing starts once you approve
- Finishing and crating: about 7 days
- Delivery: 3-7 business days, with tracking
- Total: about 3-4 weeks from order to your door
Each wood piece is handcrafted to order by our partner artisan workshops in Vietnam and China and shipped directly to you from there. The same U.S. shipping rates apply. Wood furniture ships to the contiguous United States only; for Alaska, Hawaii or international delivery, email us at [email protected] for a quote before ordering. If your order also includes other items, those ship separately on our usual schedule.