Ordering
How do I place an order?
Placing an order is easy. Browse our website, choose your items, and add them to your cart. Then go to checkout, enter your shipping and billing details, select your payment method, and confirm your order.
Can I modify my order after placing it?
We cannot guarantee changes after an order is placed. If you need to make a change, please contact us as soon as possible at [email protected]. We will do our best to help.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment on our website or on the carrier’s tracking page.
Shipping
Where do you ship?
We ship worldwide.
How much does shipping cost?
- United States: $4.99
- International: $12.99
How long does shipping take?
- United States: 5–7 business days
- International: 10–15 business days
Returns & Refunds
What is your return policy?
If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
Who pays for return shipping?
- If the item is damaged or defective, we will cover the return shipping cost.
- For all other returns, the customer pays for return shipping. We recommend using a tracked shipping method.
How long does a refund take?
After we receive and inspect your return, we will issue a refund to your original payment method. Please allow 10–15 business days for the refund to appear, depending on your bank or payment provider.
Cancellations
Will I be charged a cancellation fee?
No, we do not charge cancellation fees. However, if your order has already been processed or shipped, return shipping costs may apply.
Payment
What payment methods do you accept?
We accept Visa and MasterCard.
Is my payment information secure?
Yes. We use industry-standard encryption to keep your payment information safe.
When will my card be charged?
Your card will be charged at the time of purchase.
If you have any questions, please contact us at [email protected]. We are happy to help.
Wood Furniture
How does made-to-order wood furniture work?
Each piece is handcrafted after you order it by our partner artisan workshops in Vietnam and China: about 7-10 days of cutting and carving, then photos of your actual piece for your approval, then about a week of finishing before it ships with tracking. Plan on about 3-4 weeks in total.
Do you ship wood furniture internationally?
Wood pieces ship to the contiguous United States. For Alaska, Hawaii or other countries, email [email protected] for a quote before you order.
Can I cancel a wood furniture order?
Yes, within 24 hours of purchase for a full refund. Once you approve the finishing photos, the piece is final sale for change of mind, but anything that arrives damaged or defective is repaired, replaced or refunded.
Will my piece look exactly like the photos?
Very close, but every piece is cut from natural wood, so grain, knots and color vary and large pieces can differ by up to about an inch. That is why we send photos before finishing.
How do I care for solid wood?
Dust with a soft dry cloth, wipe spills right away, keep it out of standing water and long hours of direct sun, and refresh oiled finishes with a wood oil once or twice a year.