Frequently Asked Questions
Shopping with Rodzbibi
About Our Products
Q: What makes Rodzbibi clothing unique? A: Rodzbibi pieces blend sophisticated design with premium materials. Each item reflects our commitment to timeless elegance, thoughtful details, and versatile styling options that transition effortlessly between occasions.
Q: How do I determine the right size? A: We provide detailed size charts on each product page. For the best fit, measure yourself and compare with our measurements. If you’re between sizes, we generally recommend sizing up for a more comfortable fit.
Q: Are your materials sustainable? A: We’re committed to responsible fashion practices and carefully select materials that balance quality, durability, and environmental impact. Specific fabric information is provided in each product description.
Orders & Shipping
Q: How quickly will my order ship? A: We process orders within 1-3 business days. Once shipped, delivery typically takes 5-7 business days within the US and 10-15 business days for international orders.
Q: Do you offer international shipping? A: Yes! We ship worldwide with a flat rate of $12.99 for all international orders, regardless of order size.
Q: Can I track my order? A: Absolutely. Once your order ships, you’ll receive a confirmation email with tracking information so you can monitor your delivery progress.
Q: What if my package is delayed? A: While most deliveries arrive on schedule, occasional delays may occur. If your order is taking longer than expected, please contact us at [email protected], and we’ll investigate promptly.
Returns & Exchanges
Q: What is your return policy? A: We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please note that customers are responsible for return shipping costs.
Q: Do you offer exchanges? A: We currently don’t support direct exchanges. If you need a different size or style, please return your item for a refund and place a new order for the desired product.
Q: How do I start a return? A: Email [email protected] with your order number, photos of the item, and reason for return. Our team will respond within 2-3 business days with return instructions.
Q: How long do refunds take to process? A: Once we receive your return, refunds are processed within 2 business days. Funds typically appear in your account within 10-15 business days, depending on your financial institution.
Account & Payment
Q: Do I need an account to shop? A: While creating an account makes future shopping more convenient, you can also check out as a guest.
Q: What payment methods do you accept? A: We accept all major credit cards for secure, encrypted transactions.
Q: Is my payment information secure? A: Absolutely. We use industry-standard encryption to protect your payment details, and we never store complete credit card information.
Contact & Support
Q: How can I contact customer service? A: For any questions or concerns, please email us at [email protected]. Our team responds to all inquiries within 2-3 business days.
Q: Do you have a physical store? A: Yes, you can visit our store at 1208 Brighton Pt, Atlanta, GA 30328, United States.
Q: Can I modify my order after placing it? A: Order modifications may be possible within 6 hours of placement. Please contact us immediately at [email protected] with your request.