Refund & Returns Policy

Our Commitment to Customer Satisfaction

At Rodzbibi, we want you to be completely satisfied with your purchase. Please review our return and refund guidelines below.

Exchange Policy

We currently do not offer exchanges. Please carefully verify all details including size, design, quantity, and shipping address before completing your purchase. Due to our streamlined fulfillment process, we cannot accept returns based on incorrect item selection.

Order Cancellation

• You may request to cancel your order within 6 hours of placement • A cancellation fee of 10% of the order value applies • Submit cancellation requests to [email protected] • Orders already in processing or shipping cannot be canceled

Return Eligibility

You may return items within 30 days of delivery if:

• You’ve changed your mind about the purchase • The item doesn’t fit as expected • You received damaged merchandise • You received incorrect items (wrong design, size, or material) • The product differs from its description on our website

After the 30-day period, all sales are considered final.

Return Conditions

Returned items must be: • Unworn and unwashed • In original condition with all tags attached • Free from alterations or modifications • Packaged in original packaging

We cannot accept returns with: • Signs of wear or washing • Missing tags or packaging • Customer-caused damage • Minor imperfections that are easily fixable

Return Process

  1. Email [email protected] with: • Your order number • Clear photos of the item(s) • Reason for return • Proof of purchase
  2. Wait for approval from our customer service team (within 2-3 business days)
  3. Once approved, carefully package your return
  4. Ship using a traceable shipping method
  5. Email us your tracking information

IMPORTANT: Do not send returns without prior approval. Unauthorized returns will not be processed for refund.

Shipping Responsibility

• Customers are responsible for return shipping costs • Return shipping fees are not refundable • We are not liable for packages lost during return shipping • Always use tracked shipping and share tracking details with us

Refund Processing

• Refunds are processed within 2 business days of receiving your return • You’ll receive email confirmation when your refund is issued • Funds typically appear in your account within 10-15 business days • Processing times vary by financial institution

If you haven’t received your refund after the expected timeframe:

  1. First check with your bank
  2. Contact your credit card company to inquire about processing times
  3. Email us at [email protected] if you need further assistance

Thank you for choosing Rodzbibi.

Customer Service Department